Delivery and returns.
How a piece reaches you, and what happens if it is not right. Written plainly so there are no surprises at the counter or at the door.
Returns — 7 days, free, at the shop
You can return a piece within 7 days of purchase or delivery. Bring it to our shop on Station Road, Ambernath East, with the bill. There is no charge for a return.
- The piece must be unworn and undamaged, with its tag and HUID hallmark intact.
- We check the weight and purity in front of you and issue the refund the same day, to the way you paid. It reaches your account within 7 days (cash and UPI are usually instant).
- Prefer something else? Within the same 7 days you can exchange the piece for any other piece in the shop instead, paying or receiving the difference.
- Returns are taken at the shop (in store). We do not collect returns by courier.
Not returnable: pieces made, resized, altered or engraved to your order.
Delivery within India — free, insured
Every piece can be seen and bought at the shop. If you cannot visit, we deliver anywhere in India by insured courier, free of charge, usually within 7–15 days of payment. Message us on WhatsApp with the item code; we confirm the price on the day's gold rate and the delivery date before you pay. We do not deliver outside India.
Old gold exchange
Separate from returns, you can exchange old gold against any piece with zero melting loss — see gold exchange.
Questions
Call +91 88888 72450 or message us on WhatsApp, Tuesday to Sunday, 10:30 am to 8 pm.
N Nakoda Gold Pvt Ltd, Station Road, Ambernath East, Maharashtra 421501. Last updated 9 October 2026.